1. Who We Are
Transito Limited (“Transito,” “we,” “us,” “our“) is a private hire vehicle operator licensed by Leicester City Council, registered in England and Wales, with its registered office at 47 Bath Street, Leicester, LE4 7QE, United Kingdom.
Transito provides pre-booked private hire transport services, including airport transfers, point-to-point city rides, and hourly chauffeur hire, using vehicles and drivers operating under Transito’s private hire operator licence. These Terms and Conditions (“Terms“) govern every booking made with Transito, whether made via our website, by telephone, by WhatsApp, or by email.
By making a booking with Transito, you (“you,” “the passenger,” “the customer“) agree to be bound by these Terms.
2. Booking and Formation of Contract
2.1 A booking may be made through our website booking tool, by calling +44 7788 146989, by WhatsApp, or by email to info@transitoltd.co.uk.
2.2 A contract for the journey is formed once we send you a booking confirmation (by email, SMS, or WhatsApp, as applicable). A request submitted through the website is an offer to book; it does not become a confirmed booking until we accept it.
2.3 You are responsible for ensuring the accuracy of the information provided at the time of booking, including pickup address, destination, date, time, flight or train number (where relevant), number of passengers, and luggage requirements. We are not responsible for delays or additional charges arising from inaccurate information you have provided.
3. Pricing and Payment
3.1 Transito operates on a fixed-price basis. The price shown at the time of booking, and confirmed in your booking confirmation, is the total price for the journey as booked, unless the journey changes as described in Section 4.
3.2 We accept payment by credit card, debit card, Apple Pay, Google Pay, PayPal, direct bank transfer, or cash paid directly to the driver (“pay in car”), as selected at the time of booking.
3.3 Prices vary by vehicle class:
- Standard Saloon — up to 4 passengers
- Executive Saloon — up to 4 passengers
- MPV Standard — up to 5 passengers
- MPV Executive — up to 5 passengers
Exact fares for your journey are quoted at the time of booking and shown in your booking confirmation.
3.4 Hourly hire is charged at a fixed hourly rate for the vehicle class selected, with a minimum booking of 3 hours and a maximum of 24 hours in a single booking. The hourly rate includes the driver’s time, standard waiting time between stops, and fuel. It does not include parking charges, toll roads, or congestion charges incurred during the hire, which are payable by the passenger.
3A. Optional Add-On Services
At checkout, you may choose to add optional services to your booking, including:
- Meet & Greet Service (£17) — your driver will meet you inside the arrivals area holding a name sign, rather than waiting at the standard pickup point.
- Airport Check-in Help (£35) — your driver will assist you through the check-in process ahead of your departure.
4. Changes to Your Booking
4.1 You may request changes to a confirmed booking (e.g. pickup time, destination, vehicle class, additional stops) subject to availability. Changes that increase the length or distance of the journey, or add stops, may result in an additional charge, which will be confirmed to you before the change is applied.
4.2 For hourly hire, any extension beyond the originally booked duration is charged at the same hourly rate, subject to driver availability, and any period commenced beyond the booked hours is charged as a full additional.
5. Cancellations and No-Shows
5.1 Cancellations. You may cancel a confirmed booking free of charge if you do so more than 24 hours before the agreed pickup time. Cancellations made after this point may be charged at 20%.
5.2 Cancellations must be made by calling +44 7788 146989 or through the cancellation option on our website, where available.
5.3 No-shows. A booking is treated as a no-show, and the full fare remains payable, if:
- for airport or long-distance train station pickups, you do not arrive at the agreed pickup point within 60 minutes of the agreed pickup time;
- for all other pickups, you do not arrive at the agreed pickup point within 30 minutes of the agreed pickup time;
- for hourly hire, you do not arrive at the agreed pickup point by the end of the booked hire period.
5.4 If you contact your driver directly to arrange a later pickup time, this is not treated as a no-show, subject to the driver’s availability to wait.
6. Flight and Train Tracking (Airport and Station Pickups)
Where you have provided an accurate flight or train number at the time of booking, we monitor arrival times and adjust your pickup time automatically in the event of a delay, at no extra charge, up to the waiting time limits described in Section 7.
7. Waiting Time
7.1 For airport and long-distance train station pickups, up to 60 minutes of waiting time after the agreed pickup time is included free of charge.
7.2 For all other pickups, up to 15 minutes of waiting time after the agreed pickup time is included free of charge.
7.3 Waiting time beyond these limits is charged at £20 per hour (calculated pro-rata for part hours), and you will be informed of this by your driver where practical.
8. Luggage, Passengers, and Special Requirements
8.1 The number of passengers and items of luggage specified at the time of booking determines the vehicle class allocated to your journey. Please ensure this information is accurate — we may be unable to accommodate additional passengers or luggage not declared at booking, and may need to arrange an alternative vehicle at an additional cost.
8.2 Children. If child car seats or booster seats are required, please specify this, including the number and approximate ages of the children travelling, at the time of booking.
8.3 Accessibility. If you require a specific vehicle for accessibility reasons, including wheelchair storage, please let us know at the time of booking so we can confirm availability.
8.4 Animals. If you wish to travel with an animal, please advise us at the time of booking. Assistance dogs are always welcome. Other animals may travel at the driver’s discretion and may need to be transported in an appropriate carrier.
9. Passenger Conduct
9.1 All passengers must wear a seatbelt where fitted, in accordance with UK road traffic law, and must follow the reasonable instructions of the driver for the safety of all occupants.
9.2 Passengers must not open vehicle doors while the vehicle is moving, lean or reach out of the vehicle, or behave in a way that endangers the driver or other passengers.
9.3 Smoking is not permitted in any Transito vehicle. If a passenger smokes during a journey, the cost of any resulting vehicle cleaning and loss of the vehicle’s availability for other bookings may be charged to the passenger.
9.4 The driver may decline to continue a journey, or refuse to transport a passenger, if in the driver’s reasonable judgement the passenger’s behaviour poses a risk to safety.
10. Lost Property
Transito is not responsible for items left in a vehicle after a journey. If you believe you have left an item behind, please contact us as soon as possible at info@transitoltd.co.uk or +44 7788 146989 and we will make reasonable efforts to help you recover it, but we cannot guarantee this.
11. Delays and Circumstances Beyond Our Control
We are not liable for delays or service disruption caused by circumstances beyond our reasonable control, including but not limited to severe weather, road closures, traffic accidents, industrial action, or air/rail traffic disruption. Where such circumstances significantly affect your journey, we will make reasonable efforts to keep you informed.
12. Liability
12.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under English law.
12.2 Subject to Section 12.1, our liability to you for any claim arising from a booking is limited to the value of the fare paid for that booking.
12.3 We are not liable for indirect or consequential losses, such as missed flights, missed connections, or loss of enjoyment, except where caused by our negligence.
13. Complaints
If you are unhappy with any aspect of your journey, please contact us at info@transitoltd.co.uk or +44 7788 146989. We aim to acknowledge complaints within 2 working days and to resolve them promptly.
14. Data Protection
We process your personal data in accordance with our Privacy Policy, which explains what data we collect, how we use it, and your rights under UK data protection law.
15. Changes to These Terms
We may update these Terms from time to time, for example to reflect changes in our services or in the law. The version in effect at the time you make a booking will apply to that booking. The current version is always available on this page.
16. Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the law of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18. Contact Us
Transito Limited 47 Bath Street, Leicester, LE4 7QE, United Kingdom Phone: +44 7788 146989 Email: info@transitoltd.co.uk Licensed by Leicester City Council